Rio Grande Retreat Resort – Kodaikanal
At Rio Grande Retreat Resort, located in Kodaikanal, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or stay at our resort.
By using our website and services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Full Name
- Contact Number
- Email Address
- Billing Address
- Government-issued ID details (as required by law during check-in)
- Payment details (processed securely via payment gateways)
b) Booking Information
- Check-in and Check-out dates
- Room preferences (Premium or Executive Rooms)
- Special requests
c) Technical Information
- IP address
- Browser type
- Device information
- Website usage data through cookies
2. How We Use Your Information
We use your information for the following purposes:
- To confirm and manage room reservations
- To process payments securely
- To provide customer support
- To improve our website and services
- To send booking confirmations and important updates
- To comply with legal and government requirements
We do not sell, rent, or trade your personal information to third parties.
3. Cookies & Website Tracking
Our website may use cookies to:
- Enhance user experience
- Analyze website traffic
- Improve website functionality
You may disable cookies through your browser settings; however, some features of the website may not function properly.
4. Payment Security
All online payments are processed through secure and trusted payment gateways. Rio Grande Retreat Resort does not store your debit/credit card details on our servers.
We implement reasonable security measures to protect your data from unauthorized access, misuse, or disclosure.
5. Information Sharing
We may share information only in the following situations:
- With government authorities if required by law
- With payment processing partners
- With trusted service providers assisting in business operations
All third-party partners are obligated to maintain confidentiality and data security.
6. Data Retention
We retain personal information only as long as necessary for:
- Reservation management
- Legal compliance
- Accounting and tax purposes
Once no longer required, data is securely deleted or anonymized.
7. Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate details
- Request deletion of your data (subject to legal requirements)
- Opt-out of promotional communications
To exercise your rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies separately.
9. Children’s Privacy
Our services are not directed toward children under 18 years of age. We do not knowingly collect personal information from minors without parental consent.
10. Policy Updates
Rio Grande Retreat Resort reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with the revised effective date.
11. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Rio Grande Retreat Resort
Kodaikanal, Tamil Nadu, India
Phone: +91-75503-65222
Your trust is important to us. We are committed to safeguarding your privacy while providing a comfortable and memorable stay at Rio Grande Retreat Resort in Kodaikanal.
