Rio Grande Retreat Resort – Kodaikanal
Welcome to Rio Grande Retreat Resort, located in Kodaikanal. These Terms & Conditions govern your use of our website, services, and accommodation facilities. By making a reservation or staying at our resort, you agree to comply with the following terms.
1. Reservations & Booking Policy
All bookings are subject to availability.
A valid government-issued ID is mandatory for check-in (as per Indian regulations).
Guests must provide accurate personal and contact details while booking.
The resort reserves the right to refuse or cancel bookings if incorrect information is provided.
2. Check-In & Check-Out Policy
Check-In Time: [Insert Time, e.g., 12:00 PM]
Check-Out Time: [Insert Time, e.g., 10:00 AM]
Early check-in and late check-out are subject to availability and may incur additional charges.
Valid photo identification is required for all guests at the time of check-in.
3. Payment Policy
Full or partial advance payment may be required to confirm reservations.
We accept payments via secure online gateways, UPI, and other approved payment methods.
All tariffs are subject to applicable government taxes.
Prices may change without prior notice.
4. Cancellation & Refund Policy
Cancellation requests must be made through the official booking channel.
Refund eligibility depends on the cancellation period prior to check-in.
No refunds will be provided for no-shows or early departures.
Refund processing timelines depend on the payment method and banking partner.
(You may customize this section with specific timelines such as 48 hours / 7 days policy.)
5. Guest Conduct
To ensure a peaceful environment for all guests:
Loud music, parties, or disturbances are not permitted.
Illegal activities, including substance abuse, are strictly prohibited.
Guests are responsible for any damage caused to property during their stay.
The resort reserves the right to ask guests to vacate the premises in case of misconduct.
6. Property Damage
Guests will be held responsible for any damage to rooms, furniture, fixtures, or resort property caused during their stay. Repair or replacement charges will be billed accordingly.
7. Restaurant & Dining
Our in-house restaurant operates during designated hours. Outside food may be restricted in certain areas of the property. The management reserves the right to modify menu offerings and dining schedules.
8. Safety & Security
Guests are advised to keep valuables secure.
The resort management is not responsible for loss, theft, or damage to personal belongings.
Visitors may be subject to security checks as per policy.
9. Force Majeure
Rio Grande Retreat Resort shall not be held liable for failure to provide services due to circumstances beyond control, including natural disasters, government restrictions, weather conditions, strikes, or emergencies.
10. Website Usage
All content on this website is the property of Rio Grande Retreat Resort.
Unauthorized copying, reproduction, or misuse of website content is prohibited.
We reserve the right to modify website content and policies at any time.
11. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Tamil Nadu.
12. Contact Information
For any queries regarding these Terms & Conditions, please contact:
Rio Grande Retreat Resort
Kodaikanal, Tamil Nadu, India
Phone: +91-75503-65222
By booking or staying at Rio Grande Retreat Resort, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. We look forward to providing you with a comfortable and memorable stay in Kodaikanal.
